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Frequently ask questions
Send us an e-mail to info@racingbox.eu with the details of your car and we will reply as soon as possible.
The data required are: Model, Engine, Power, Year of construction.
The power and torque of your car is increased over 25%. To know the exact increase, look your car up in the vehicle list. You will see the maximum increase guaranteed by Racingbox™. All Racingbox™ units are sold already programmed and adjusted specifically for your engine, but if you wish you can adjust the power thanks to the controls inside the device.
The installation of an additional Racingbox™ module is very easy! No matter which of our three types of Racingbox™ you choose. It only takes from 10 to 15 minutes, without special tools and without any special knowledge on vehicles. In the kit you will find the original wiring Plug& Play specific to your car, for a quick installation and without having to cut any wires.
Contact us by e-mail or from the contact section. You will receive a response very quickly. Our technicians perform dozens of assistance procedures each day, they will beat your disposal to assist you.
No way! The units Racingbox™ are sold with original automotive wiring, without the need to cut any wire. These cables will make installation quick and easy, without having to modify anything in your car. You can remove the cable and return your car to its original state at any time, without leaving any trace. The only exception for the Dual-Power™ version that requires in addition to the installation of one wiring, to also cut a single wire.
Certainly, we buy the connectors directly from the companies that supply the major auto makers. All connectors are then secured and specific for your car 100%.
No. All of our customers, including those with less experience, install the Racingbox™ without the use of qualified service, because this operation requires only one connecting cable. In the kit you will find instructions with pictures that will make installation quick and easy.
If you have any doubt or difficulties please contact us! For any question regarding installation, please send an e-mail to our technical support, we will answer in a short time. In this way, real technicians that perform dozens of installations every day, will certainly be able to help you.
Yes, Racingbox™ is designed to work along side with your original ECU, no parameter changes on your car. After disconnecting Racingbox™ your car goes back to its original state . Even through a diagnosis, no-one can understand that in your car you have installed an additional unit.
The simple answer is: No!
Racingbox™ is designed to supply more power and torque, although respecting the tolerance specified by the manufacturer of your car. There is no risk of damage both for the mechanical parts and the electrical system.
Moreover all the Racingbox™? tuning boxes have several security features including integrated SAFE-ENGINE™ function. This feature constantly monitors all parameters of your engine, and if it exceeds the maximum threshold, it triggers a recovery system to protect your car.
Of course! Our modules are fully compatible with all systems of Automatic Transmission.
Of course, Racingbox™ tuning boxes are designed to be installed both on new and old cars, without any risk of loss of warranty and / or damage to the engine. The use of original PLUG &PLAY connectors does not leave any trace of intervention on the electrical system of the car. Neither through a diagnosis will it be possible to understand that in your car you have installed a Racingbox™ chip tuning box.
Absolutely No. Racingbox™ does not modify any parameter in the control unit (ECU) of your car. By disconnecting the Racingbox™ your car goes back to its original state.
In the diagnosis or service, no one will notice Racingbox™. The original connectors PLUG &PLAY do not leave any trace of intervention on the electrical system of your car. Neither through diagnosis, will it be possible to understand that in your car you have installed a Racingbox™ tuning box.
You can use Racingbox™ again if your new car has the same injection system of your old car. If your car has a different injection system, you need to reprogram the Racingbox™ you have purchased. After the purchase of your new car please send us an e-mail to info@racingbox.eu and we’ll find the solution that best suits your needs.
Racingbox™ tuning box is optimized not to change the rules of combustion applied by the automakers. The use of Racingbox™ tuning boxes will not change the emissions of your car.
Racingbox™ tuning boxes don’t modify the polluting emissions of your car. Result of continuous studies &research, the software loaded in the modules Racingbox™ work perfectly with the new anti-pollution devices ( fap filter). The Dpf or Fap filter will maintain the operation as well as the normal regeneration cycles dictated by the manufacturer.
Respect for the environment is an integral part of our way to make business. More and more Efforts towards efficient technologies are made in the respect of nature and promote our way of working to protect and improve people's lives.
Absolutely Not, all Racingbox™ tuning boxes do not change all the originals safety systems.
Victims of our success, we're surprised to find ourselves in other internet sites that copy our text, photos, curves ...
So be careful! Those who claim to be the manufacturers could be fakes!
This does not mean that there are no other serious and professional companies like us.
If you have any doubts on sites that are similar to us, please contact us!
-The remapping (TUNING OBD) involves the physical opening of the ECU or a new writing of software of the ECU, this will void the original warranty of the car.
-With a remap you will not have notifications of engine failure, then you risk damaging some component of your engine.
- It may happen that remapping are carried out by non-qualified personnel, and to get the car back to its factory settings you must bring back your car to the workshop who made the remapping.
- With Racingbox™ you have the SAFE-ENGINE™ function, all safety controls in your engine will be kept activated.
-The Racingbox™ units are designed and programmed by highly skilled engineers.
-Last but not least, there is the ease of assembly with fast installation time frames and the removal of the module at any time. All this without the aid of a mechanic.
Racingbox™ is leader in the automotive industry. Every year we sold several thousand units. We are present in more than 60 countries all over the world! We are among a few companies to have a center of Research & Development with highly skilled engineers and a production factory. Other companies are limited to purchase and selling products of other companies. Our products are designed and manufactured by our company, without intermediaries that raise costs. Our products are 100% Made in Italy.
Racingbox ™ tuning boxes have been developed for being used by everybody, both for all those people who want to save fuel without losing the pleasure of guide, and for all those people who want to improve to the best the performances of their own car.
No way! There are many unprofessional companies in the field of chiptuning, with similar products, that are made in china and of low quality. Racingbox™ is the leader in the automotive field, all products Racingbox™ are 100% Made in Italy, designed and manufactured by qualified personnel. Severe quality tests and Pc simulations define Excellence of our products.
Don’t give your car to anyone, Choose Quality, Buy Racingbox™.
The application of the chip tuning by Racingbox™ ensures a greater drive torque to a lower number of RPM. The increased power and torque are available in all engine speeds, so over taking, acceleration and sporty driving are possible at any time.
Driving comfort is better, the continuous gear changes are reduced and the original engine performance is obtained with less pressure throttle while driving. The turbo lag is minimized or eliminated. Our modules make possible a sporty and affordable use of the car as well as the ability to save fuel.
Racingbox™ tuning boxes have micro processors that capture signals sent by the injection ECU and digitize them. These signals are processed and optimized according to characteristic maps for several thousand times per second. By modifying the diagrams, the fuel spray is really optimized into the combustion chamber. The working of Racingbox™ tuning boxes is based on the modification of the times, loads and pressures of injection.
The optimized values are converted and transmitted in real time to the engine.
This result is an increase in maximum power and torque, with a reduction in consumption.
Reworking the Digital Signal optimizes engine performance with a smooth power supply and with no bumps at all engine speeds.
First of all for '' tax'' reason, in many European countries the tax or the insurance are calculated in proportion to the power of the engine.
Of course, both in the purchase order and afterwards you can purchase one of the following accessories:
- The switch to be fitted inside the cabin to enable / disable Racingbox™
- The wireless remote control.
It’s possible to enable / disable the Racingbox™ while driving, without having to stop the engine and/or stop.
This gives you the chance to test the real increases in power/ torque and reduced fuel consumption at any time.
After installing Racingbox™ you will notice a clear reduction of fuel consumption. With a conventional driving style, you will record a decrease in consumption of up to one liter of fuel every 100 kilometers.
Many satisfied customers reported us a reduction in fuel consumption, resulting in fuel savings of up to 20%. This means that a person driving an average of 15,000 kilometers every year could achieve savings of up to 300 euro each year. All this is possible thanks to the ECO-TUNING™ function of modules RACING BOX™.
The torque increase available at lower engine revs allows you to make better use of the transmission, avoiding frequent gear changes, avoiding unnecessary thrusts of the accelerator pedal, reducing fuel consumption. All this is possible thanks to the constant monitoring of the quantity of fuel to be injected, injection pressure and time injection.
Racingbox™ modules are covered by a 2 year warranty only for defects or manufacturing defects.
All Racingbox™ products are fully Guaranteed for 2 years with unlimited kilometers.
Send us an e-mail to info@racingbox.eu and we will reply as soon as possible. You'll have to tell us which items you wish to buy together with:
Data of your car: Model, Engine, Power and Year.
Shipping Address: Name, address, city, zip code, tax code ID
(for companies just VAT code), country and telephone number.
Preferred payment method to proceed with the purchase.
As soon as your order is shipped you will receive an e-mail with the link and tracking code that allows you to follow the track of the shipment until it reaches your home! In this way you can track when the courier will make the delivery.
Yes, of course, you can buy a product and require delivery at a later date. This request must be made in the notes of your order form, or if the order is made by e-mail, you must specify it.
Of course, if you still have not received the tracking code, please contact us as soon as possible by e-mail and we will add the new items you have selected to your order. We remind you that the goods leave the factory every day at about 2:00 pm.
Certainly. If you want to ship a product to a friend without showing the amount paid, you must proceed as follows:
- Register with your name and surname
- Please enter your information in the ""Billing address"" and shipping informations of your friend in the ""Delivery address"";
- Post also the word ""GIFT"" asking to omit the amount in the notes.
- The staff will ensure that the amount will not be shown to the recipient and the invoice for the goods will be sent to you via e-mail.
After the purchase you will receive an order confirmation via e-mail . After a maximum of 24 hours you will receive a second e-mail confirming shipment with the link and tracking code, so you can always monitor your order. If for any reason you lose your tracking code you can always request it by writing an email to us and we will get back to you. If the order is a gift, please provide your e-mail address instead of your recipient’s.
If you don’t receive this confirmation within 24 hours, it is very likely that there is a technical problem. Send us an e-mail to info@racingbox.eu, so we can check the status of your order.
The web site racingbox.eu has been optimized for major web browsers (Internet Explorer, Mozilla Firefox, Google Chrome). If during your order you encounter technical problems, please let us know as soon as possible, please specify the details of the browser you use and the problem you find, you can contact us directly via e-mail. Our team will work on solving the problem and will contact you to allow you to place a new order as soon as possible.
A order already paid can be changed/ canceled by Customer Service if requested via e-mail only if the order is not already put ""In preparation” status. Otherwise, we will stop your order, which might mean that you will incur shipping costs if the goods had already been given to the carrier.
Racingbox™ is at your service for any request of information, for advice before to purchase and to provide you with all the after-sales service. Send us an e-mail to info@racingbox.eu.
RacingBox™ allows the use of right to cancel as provided by law in relation to the purchase agreement and the Italian Consumer Code. You can use the right to cancel within 10 days (10 days are counted from the date of receipt of the goods) within that time frame the customer must notify us by registered mail. To use the right to cancel it is necessary that:
-The client expresses the intention to exercise the right to cancel as described above.
-The purchased good has to be intact and fully returned in its original packaging.
-The product has to be returned within the time frame and ways described above.
The customer has to pay the return charges. Once the goods arrive in our warehouse, they will be examined to check any damage not caused by transportation. After checking the integrity of the goods, we will return you the amount by bank transfer to the account you indicated.
If you have paid by credit card we will re-credit the amount by our ""back office"". The refund is the item price excluding shipping costs incurred by the customer.
In your request of right to cancel the customer must add bank information (IBAN, name of bank, agency, SWIFT code, account number) where the customer wishes to receive the refund for the purchase of the returned goods.
Racingbox™ enables its customers to pay in many different ways, making the purchase enjoyable and hassle free. The payment methods are:
Bank transfer, this type of payment delays 1-2 days the shipping of your order.
Paypal, allows you to make online payments in a convenient and safe way. This payment allows you to proceed to the immediate shipment of the order.
Credit card, we accept all major credit cards like Visa, Mastercard and American Express. This includes CartaSì, BancoPosta credit card , Postepay, Aura card and all the others that include the Mastercard, Visa or American Express logo.
This payment allows you to proceed to the immediate shipment of the order.
Transaction safety is guaranteed by the Bank through the transport of data SSL3 encryption algorithm with 256-bit Triple-Des.
You can pay by cash but only for shipments to Italy.
There are additional costs related to the marking required by the carrier because it assumes the responsibility to carry money on our behalf.
The additional costs will be automatically calculated and added to the shipping costs prior to order confirmation.
NO, we don’t accept checks.
The are no risks, the data of your credit card will not go through our site, but they are sent directly to an encrypted Secure Server(SSL)of our Bank. When you insert data of your credit card, in the browser window, you will see a lock which shows that the site is encrypted and protected. The server will check the credit card number automatically and no-one will see it.
All orders placed before 2:00 pm are shipped on the same day, while the others are shipped on the next day(*).As soon as the goods will be given to the carrier you will receive the link with the tracking code that allows you to follow the progress of your shipment. Please note that when placing an order you should always indicate a phone number for any communication from the courier.
It is certainly our interest to deliver the goods as soon as possible. This is why we entrust our shipments only to carriers with the highest levels of efficiency in the market. Thanks to the Express service, the delivery is guaranteed for most locations in 1-2 business days.
Our Partners are
- For Italy SDA Service Express
- For worldwide FEDEX International Priority service
(*)Exceptions are orders with payment Bank transfer which delay the shipment by 1-2 working days from the payment date.
If at the time of the delivery you are not at home, the courier will leave a notice. You can then contact the carrier directly to arrange a new delivery during working hours and agree on a particular date.
If the delivery date stated in the link of the e-mail has already passed and you have not received your order, please contact us by e-mail to info@racingbox.eu. We will talk with the carrier and we will do our best to deliver you the goods as soon as possible.
The shipping costs will be automatically calculated after you have selected a payment method among those proposed and displayed before order confirmation.
The costs are calculated based on the weight/size of the box and the country of destination; All our shipments are made with express service and are insured.
Anomalies or damage found must be immediately reported to the courier calmly. All you have to do is put on both delivery notes, on top of the signature, the words: ""I accept with reservation: (specify the type of damage clearly)."" Only in this way, once you open the package in private, and after you have found a possible internal damage, you can quickly get a replacement. In the absence of this notification, the product is considered delivered correctly and we cannot accept claims for shipping damage.
Otherwise, if you cannot accept the package with reservation or if it is a strong visible damage to the content and this without having to open the package, you can reject the shipment. Once the package has been sent back and we checked the goods, the item will be shipped again.
In any case, please notify the problem to our Customer Service via e-mail .
Dear Customer, you can visit RacingBox™ without being a registered user and you have free access to information, technical details of the product, data sheets, news and all those services that, to be used, do not require to enter your personal data.
Instead, for to proceed with a purchase and consultation of personal data, including the progress of orders, it is necessary to register.
Once registered you can access your personal information by entering your Username and Password to protect your personal data.
It’s possible to check your personal information on the site at any time by clicking on the ""Login"" button at the top of each page.
The safety of the RacingBox™ server is constantly monitored to avoid any disclosure or unauthorized use of data and to protect the confidentiality of your personal information.
RacingBox™ uses industry standard SSL( Secure Socket Layer),the highest level of web-secured application available today.
Of course, you can always change your personal data, it may be important if, for example, you change your e-mail! By updating it, you will be able to be kept informed of all the news, events and promotions with our RacingBox™ newsletter.
No problem! Just click on CUSTOMER AREA and then click on ""Forgot your Password?"".Entering into the field your e-mail registration, you will receive a new password that you can then change.
Please send us an e-mail to info@racingbox.eu or Contact us from the contact section.